Shipping Policy

Shipping Policy

Effective Date: 31 Oct 2025
Last Updated: 31 Oct 2025

 

1. General Information

This Shipping Policy (the “Policy”) forms part of the Terms and Conditions governing your use of www.kidmoro.com (the “Site”) and your purchase of products from Kidmoro (“we,” “our,” or “us”).

By placing an order on our Site, you agree to the terms of this Policy, which govern the processing, handling, and delivery of all purchases made through the Site.

 

2. Scope of Delivery

We currently deliver only within Singapore.

We do not offer international shipping at this time. Orders placed with delivery addresses outside Singapore will not be processed and may be cancelled and refunded.

 

3. Order Processing Time

All confirmed orders are processed and dispatched from our warehouse within approximately two (2) working days after payment has been successfully received and verified.

Please note:

• Orders placed on weekends or public holidays will be processed on the next working day.
• During sales events, festive seasons, or promotional campaigns, processing time may take longer due to higher order volumes.

You will receive an email notification once your order has been dispatched.

 

4. Delivery Methods and Timeframes

Deliveries are made through our appointed courier partners:

• Shopee Express (SPX)
• J&T Express
• Ninja Van

Estimated delivery times (after dispatch):

• Standard Delivery: Within 2 to 5 working days.

Delivery timelines are estimates only and may vary depending on external factors such as courier schedules, traffic conditions, weather disruptions, or other unforeseen circumstances.

 

5. Shipping Fees

Shipping fees are calculated and displayed at checkout before payment is made.

From time to time, we may offer free shipping promotions or other delivery incentives. Such promotions will be clearly indicated on our Site and/or during the checkout process.

 

6. Tracking Your Order

Once your parcel has been dispatched, you will receive a shipping confirmation email containing your tracking number and courier details.

You may track your parcel directly via the courier’s website or mobile application:

• Shopee Express Tracking
• J&T Express Tracking
• Ninja Van Tracking

Please allow up to 24 hours for your tracking information to be updated after dispatch.

 

7. Delivery Attempts and Bounced Parcels

7.1 Delivery Attempts

Our courier partners will make reasonable attempts to deliver your parcel to the address provided at checkout. If delivery cannot be completed (e.g., due to incorrect address or unavailability of recipient), a redelivery attempt may be scheduled by the courier.

7.2 Bounced or Undeliverable Parcels

If a parcel is returned to us due to:

• Incorrect or incomplete delivery address;
• Unsuccessful delivery attempts; or
• Failure to collect within the stipulated holding period;

we will contact you via email to arrange redelivery (subject to additional delivery fees).

Bounced parcels unclaimed after one (1) year will be deemed forfeited and become the property of Kidmoro.

 

8. Change of Delivery Address

Requests to change your delivery address can only be accommodated before the order has been dispatched. Once your order has been handed over to our courier partner, we are unable to modify any shipping details.

Please ensure that all shipping information provided at checkout is accurate and complete.

 

9. Delivery Delays

While we strive to deliver within the stated timeframes, delays may occur due to circumstances beyond our control, including but not limited to:

• Weather disruptions;
• Courier operational issues; or
• Public holidays and peak periods.

Delivery times are estimated and do not constitute a guaranteed delivery commitment. Kidmoro shall not be held liable for any losses or inconvenience arising from delivery delays.

 

10. Damaged, Missing, or Lost Parcels

10.1 Damaged Parcels

If you receive a parcel that appears damaged, please contact us within 48 hours of receipt at customercare@kidmoro.com.sg, including:

• Your order number;
• Clear photographs of the damaged packaging and item; and
• A brief description of the issue.

We will liaise with the courier to investigate and provide further instructions.

10.2 Lost or Missing Parcels

If your parcel has not arrived within 7 working days from the date of dispatch, please contact us with your order number. We will assist in coordinating with the courier partner to trace the parcel.

Refunds or replacements will be provided only after official confirmation from the courier that the parcel is lost in transit.

 

11. Ownership and Risk

Ownership of and risk in the products shall pass to you upon successful delivery of the order to the address specified in your order confirmation.

 

12. Contact Information

For all shipping or delivery-related queries, please contact:

Kidmoro Customer Care
📧 Email: customercare@kidmoro.com.sg
📍 Address: 16E Tuas Avenue 1, #06-63/65, Singapore 639637
🕘 Operating Hours: Monday – Friday, 9:00 AM to 6:00 PM (SGT) (excluding public holidays)